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Customer Service

Frequently Asked Questions

Visit our store and select the products you would like to add to your shopping cart

  • Add products to cart Add to cart
  • When you’re ready, proceed to checkout.
  • Complete the form
  • Procede to make your order and pay via Webpay Plus

Web Pay debit or credit:

Secure server of Transbank, your card informationis confidential, and allows purchases with: Redcompra, Master Card, Visa, American Express and Diners Club

Bank Transfer:

Email us at [email protected] and we’ll send you the information on how to wire the money.

 

 

Los pedidos serán despachado 48 horas posterior a la confirmación de compra

Los horarios de entrega son de Lunes a Viernes entre 9 am y 7 pm.

Los costos asociados a la devolución de PEDIDOS son por cuenta del cliente.Queremos entregarles una buena experiencia de compra.

If there is no recipient at the address, there will be a second attempt at home delivery. If unsuccessful, it will be returned to UMO.

Our returns department will contact you by phone to coordinate a new shipment, this time to a Correos de Chile branch, where you can do a local pickup.

If the delivery address is erroneous due to lack of information or poor typing of the customer at the time of purchase, the responsibility is exclusive to the customer. You must contact us to solve your problem in customer service.

The package must be received by an adult; who at the time of delivery must sign, write his name and his rut on the receipt.

Our sales email is [email protected]. Average response time is 6 days.

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To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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